A full audio-visual overhaul of Therabody's Zoom Rooms, timed to land the day remote employees returned to the office.
Client
Therabody, Inc.
Engagement
Advance Engineering
Timeline
2 weeks
Scope
14 rooms
Provenance: this engagement was delivered under PM2net, prior to the founding of Megsolve. It was led by Esram Gibran Khan, now Managing Partner at Megsolve, and is presented here as documented delivery experience rather than as a Megsolve client engagement.
4.8AV rating out of 5
95%User satisfaction
30%Remote participation lift
The opportunity
01 · CONTEXT
Therabody's existing Zoom Rooms deployment was failing under everyday use. Virtual meetings and classes suffered frequent disruption: distorted audio, echo, participants who could not be understood, and video that froze or pixelated during important presentations.
The cost was more than inconvenience. Productivity dropped, and a company built on a reputation for polished, professional experiences was undermined every time an external client joined a broken call.
The window was two weeks. Employees were returning from remote work to onsite offices, and the rooms had to be right on day one.
The solution
02 · DELIVERY
Room-by-room checklists, developed and tested by a team of three, covering all fourteen spaces: Ajax, Amphitheater, Andes, Blanc, Denali, Rainer, El Capitan, Everest, Fuji, Half Dome, Machu Picchu, Matterhorn, Olympus, and T-HQ Global.
PH 01
Room-wise assessment and planning
Individual checklist built for each of the fourteen named rooms
Tasks, timelines, and resource allocation mapped per space
Unique acoustic and layout requirements documented room by room
PH 02
Equipment installation and configuration
Zoom Room equipment installed and configured in designated areas
Seamless functionality and user-friendly operation verified per room
PH 03
Software updates
Zoom software updated on iPad and Mac Mini for latest features and security patches
Apple software updates applied to guarantee compatibility and performance
PH 04
Audio and visual optimisation
Speaker and microphone volumes set for optimal audio quality in each space
Reverb resolved by tuning noise ratio settings within Zoom
TV display settings corrected to the proper aspect ratio for accurate content
PH 05
Compliance and handover
All work verified against industry standards and local codes
Compliance documentation prepared and delivered
Regular progress checkpoints maintained across the two-week window
The impact
03 · OUTCOME
Enhanced audio-visual performance
Average AV rating rose from 3.5 to 4.8 out of 5
Distortion, echo, and pixelation issues resolved across all rooms
User satisfaction
Satisfaction climbed from 75% to 95% post-upgrade
Technical issue resolution
Reported technical issues fell from an average of 2 per day to 0.5 per day
Fourteen rooms rebuilt in fourteen days, delivered the week staff came back. The measurable jump in satisfaction came from treating each room as its own problem rather than applying one template to all of them.