Esram Gibran Khan

Owning the full release lifecycle for POS and unified commerce platforms operating at national scale, where a bad deployment is measured in stores offline rather than tickets raised. Scope definition, quality gates, UAT sign-off, go/no-go decisions, and post-deployment validation across development, QA, pre-production and production environments, run to ITIL aligned practice.

Taking clinical operations from paper registers and group chats to structured systems. Patient management platforms, EHR and EMR implementation, CRM integration, and the operational scaffolding around them: SOPs, clinical protocols, data privacy, and governance frameworks that hold once the consultant leaves.

Running Scrum teams and acting as the primary escalation point across five countries and five time zones. Sprint management, velocity tracking, capacity allocation, and the unglamorous discipline underneath it: risk registers, mitigation plans, and communication cadences that keep distributed teams aligned when they never share an office.

Coordinating enterprise payment and delivery integrations end to end: certification timelines, API contracts, and regression validation across multiple external vendors simultaneously. The work sits between engineering and commercial, where a slipped certification date costs a release window.

Technical advisory on Pakistan's emerging aesthetics and medical ecosystem, spanning technology policy, AI powered healthcare infrastructure, IT governance, and international CRM strategy for inbound patients. Alongside it, commercial ownership at Megsolve: growth, partnerships, and the frameworks for financial modelling, public private integration, and regulatory alignment.

Earlier delivery across US infrastructure programs: hybrid cloud and on-premises planning, structured cabling, security camera systems, and wireless networks across retail estates. The engagements documented in the Megsolve case studies come from this period, delivered under PM2net.